How long do broadband filters last

Connect the micro-filter to the Test socket. Repeat Step 1 to Step 3, but instead of connecting to the Master socket on the faceplate, this time connect to the Test socket. Change the micro-filter for a known working one and repeat Step 1 to Step 3. Connect the RJ11 cable from the router, into the micro-filter and so into the Test socket. Confirm that the router is powered on. Check the lights on the router.

Sync light flashing indicates that the router is trying to establish sync. A steady sync light usually green on most routers would indicate sync is established. If sync is not established, change the micro-filter for a known working micro-filter. Wait a couple of minutes for the router to resync. If sync is not established, change the RJ11 lead for a known working one. Again wait a couple of minutes to resync. If sync is not established, change the router for a known working router.

The new router will need the username and password configured and the correct details for that particular connection When this has completed, if sync still cannot be established, this will be a 'no sync' fault condition.

Refer to No synchronisation. No synchronisation A 'No synchronisation' or 'No sync' fault means that the end user's router cannot synchronise, indicated by the DSL light on the end user's router flashing or remaining off. Confirm there's a dial tone present on the line. Check for PSTN related issues such as audible noise or dial tone problems. Confirm that the service has worked in the past and, if so, when was the problem first experienced? Confirm all non-DSL devices are correctly filtered.

Replace the micro-filters. Is the problem still there? Check and confirm router configuration. Replace router and associated cabling. Swap out the DSL filter. Replace the RJ11 or possibly RJ45 cable connection. Swap out the router for an alternative known working router. The monthly package price includes your monthly broadband, line rental and selected call package. Our Happiness Guarantee is for customers signing up for an SSE fixed-term broadband and phone package bundle.

This is subject to our Broadband Acceptable Use Policy. Get a quote Renew your tariff Smart Meters What is a smart meter? What is a filter sometimes called a microfilter or splitter?

Then directly connect the DSL modem to the socket. Check whether this increases the speed of the internet. Check whether it causes any reduction in the disconnection. If there is an increase in internet speed or the internet is not disconnecting frequently like before, this means that there is a need for replacement for any of the installed filters.

Hearing of static noises on the telephone lines There can be two main reasons for static noises on the telephone line. If you are having an internet connection with DSL internet service, investigate the telephone lines. If you are not having an internet connection service, investigate if the devices are causing disturbances and interruptions.

Dial tone in the telephone cannot be heard Check the customer care pages to see if there are problems regarding services in your hometown.

Locate the Network Interface Device i. NID in your house. This is the place where the telephone service reaches your house. NID is usually near the electricity meter. Once you reach the NID, open the cover carefully.

If it has two panels for access, you should only open the one that is closed with a normal or regular screw. The other panel should only be accessed by a specialist or technician as it can be opened with only specific tools. The plug should be removed from the test jack. Now plug a working telephone in the test jacks. Cordless telephones should not be used in this case.

Now listen to the dial tone. If you do not hear the dial tone that means there is an issue with the network.

To confirm whether the phone is not the cause of the problem, use another telephone. Features and How It Works. DSL filters have no effect. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Do not sell my personal information. Cookie Settings Accept. Manage consent. You must use a microfilter for every phone socket in your home with any phone or broadband equipment plugged in including your Hub, phones, answer machines, digital TV boxes, and alarm systems.

If you need to order more microfilters from BT, go to www. You must always plug your Hub into the broadband connection on your master socket. If you plug it into a phone socket or extension, it just won't work. You don't need microfilters - not for your Hub or any other devices connected to phone sockets or extensions.

Scenario 2: Set-up where the phone is connected near the master socket and the Hub is located further away using an ADSL extension cable. Remember - using extension cables can affect your connection.